MEMBERSHIP/ PACKAGE CONFIRMATION AND CANCELLATION DETAILS

Return and Refund Policy Percentage:

• 90% of fees (after deposit) are refundable with more than 60 days' notice before the first season practice.
• 75% of fees (after deposit) are refundable within 30-60 days' notice before the first season practice.
• 50% of fees (after deposit) are refundable with 15-30 days' notice before the first season practice.
• 25% of fees (after deposit) are refundable with 1-15 days' notice before the first season practice.
• 10% of fees are refundable after 1-2 completed practices.

 

Terms of return (i.e. number of days):

Notices given within 30 days of purchase of any membership/package are given 100% money back guaranteed. New athletes requesting for a return within 30 days will have to return/not receive a Ruby lacrosse uniform.

A Returning Ruby Lacrosse athlete requesting a return within 30 days after purchase does not need to return a Ruby Lacrosse uniform. Uniforms from previous seasons are non-returnable. (Seasons are determined by summer, fall, or winter).

State of return (e.g. unworn):

The Ruby Lacrosse uniform needs to be returned clean and undamaged in any way to the Ruby Lacrosse organization. This includes stains, any kind of blemish, foul odors, rips, or tears. The Ruby Lacrosse organization reserves the right to decline any uniform return request that does not meet these standards. A refund will be declined if these standards are not met. On the contrary, a full refund will be issued if these standards are met. Again, uniforms purchased from a previous seasons are non-returnable. (Seasons are determined by summer, fall, or winter).

Reason for return (e.g. damaged or wrong product):

If a Ruby Lacrosse uniform is shipped in damaged or is the wrong product from the order, athletes will pay no extra cost for a reorder. The Ruby Lacrosse organization and coaching staff will determine this. All uniforms will be shipped in directly to staff and then distributed to athletes individually.

Process for return (i.e. how to initiate a return and contact customer service):

A refund/return needs to be initiated by emailing rubylacrossemi@gmail.com. Please allow 48 hours for your request to be processed.

If subsequent payments and balances are not made in full by the due date specified on the invoice, the membership may be cancelled with all deposits being forfeited (unless prior arrangements have been made via email).

Process of refund (i.e. terms of refund, duration, payment details):

If a refund request qualifies with any of the above terms & conditions, the refund will be initiated within 72 hours of confirmation.

 

 

Terms and Conditions

• All customers agree to allow Ruby Lacrosse to make withdraws, cancel services and make financial transactions when customers have purchased a membership/ package.
• All customers agree to allow Ruby Lacrosse to post and share athletes' pictures on all social media platforms and our website for marketing and content purposes.
• All customers understand and agrees that there are information errors or website downtime which can cause miscommunication issues, internet malfunctions, delay in any form of requests.
• All customers agree to comply with all copyright rules, such as attribution, adaptation, facility, and practice rules.
• All customers agree to present no bad behavior such as forbidding unlawful behavior, hate speech, bullying, harassment, promotions, spam, fake social media accounts or posts, racism, stealing, damages and any other forms of hate, abuse, violence, negative behavior.
• All customers understand Ruby Lacrosse at this time is only a female generated organization and only female athletes can register to date.
• All customers agree to allow Ruby Lacrosse to disable any registration accounts at any time.

**By purchasing a Ruby Lacrosse package, customers understand and agree to allow photography/videography of athletes for marketing purposes (to include Ruby Lacrosse social media and website advertising).

 

Contact details:

Please Response: "Refund Request" to our email and explain why.

Email: rubylacrossemi@gmail.com

Phone: 517-672-8191

Ruby Lacrosse administrators may approve exceptions for extenuating circumstances. Refunds of practice memberships will be prorated based upon applying the schedule above to the prorated cost of each remaining practice session.